At Propane Tank Depot, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied, we are here to help. Please read our return and refund policy carefully to understand the process and conditions.
Returns
Eligibility for Returns:
- Items must be unused and in their original condition.
- Items must be returned in their original packaging.
- The return request must be initiated within 30 days of purchase.
Non-Returnable Items:
- Customized or special-order products.
- Items that have been installed or used.
- Damaged items due to misuse or improper handling.
How to Initiate a Return
- Contact our customer service team at [insert email/phone number] to request a return authorization (RA).
- Provide your order number and details about the item(s) you wish to return.
- Ship the item(s) to the address provided in the return authorization email.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
Processing Your Refund:
- Once your return is received and inspected, we will notify you of the status of your refund.
- If approved, the refund will be processed within 7–10 business days to your original payment method.
Partial Refunds:
- In some cases, only partial refunds may be granted (e.g., items not in their original condition or returned after the 30-day window).
Exchanges
- We only replace items if they are defective or damaged. If you need an exchange, contact us, and we will guide you through the process.
Damaged or Defective Items
- If you receive an item that is damaged or defective, contact us within 7 days of delivery.
- Provide photos and a description of the issue to help us resolve it quickly.
Contact Us
If you have any questions about our return and refund policy, please contact our support team:
- Email: info@propanetankdepot.com
- Phone: +44 7413 006568
- Address: 7 Stamford Square Lancashire, Ashton-U-Lyne OL6 6QU
We are committed to making your experience with Propane Tank Depot as smooth and satisfactory as possible. Thank you for choosing us!